Director of Strategic Accounts
For the New York Office of a Dynamic Law FirmThis is a filled position.
Responsibilities include:
- Set the strategic direction and goals for the firm’s Key Account Program (KAP);
- Drive a proactive sales function that increases the number of institutional $10+ million accounts that are serviced by multiple practice groups;
- Measure and assess performance (key performance indicators) across accounts to ensure the achievement of program objectives;
- Serve as the firm’s thought leader for client account management, relationship development and client service;
- Coach attorneys and help them prepare for client satisfaction meetings with clients; participate directly in select client satisfaction meetings;
- Develop a detailed understanding of the client’s business model, key risks, competitors and strategic business agenda; become immersed in the client’s industry, developing an understanding emerging trends, challenges and opportunities;
Qualifications include:
- 15+ years related work experience in BD, sales, or client service, preferably in a law firm, consulting or other professional services environment; MBA preferred;
- Outstanding client service mentality, with demonstrated ability to instill this in others;
- Executive presence with the ability to develop advisory relationships with attorneys and motivate them to carry out the Firm’s business development and client service goals;
- Possess excellent verbal and written communication skills with an ability to influence others;
- Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities;
- Strong planning, project management, process, presentation, and organizational skills; demonstrated ability to see the big picture, operationalize a plan, grasp and implement new concepts quickly and measure results..